Delivery & returns

UK delivery

Delivery is £3.95 per order and is available to UK addresses only. We dispatch orders as soon as they are ready. Larger, personalised or made-to-order prints can take longer.

Unless we agree another date with you, your order will be delivered within 30 days. If a delay affects your order, we’ll contact you using the email address supplied at checkout.

Changing your mind

For most standard products bought online, you can tell us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to send the item back.

Email info@jp-3d.co.uk before returning anything. Include your name, order details and the item you wish to return. Returns should be sent to: JP‑3D Print Shack, 9 Hever Close, Northampton, NN5 4WN.

Items should be returned unused and in their original condition. We may reduce a refund if an item has been handled more than is necessary to inspect it.

Personalised and custom prints

Products made to your specification or clearly personalised cannot normally be returned simply because you have changed your mind. This does not affect your rights if the item is faulty, damaged, incorrect or not as described.

Faulty, damaged or incorrect items

Contact us as soon as possible with your order details and, where helpful, photographs of the problem. If an item is faulty, damaged, incorrect or not as described, we will arrange an appropriate remedy and cover reasonable return postage costs where a return is needed.

Refunds

Approved refunds are made to the original payment method within 14 days of receiving the returned goods, or earlier if you provide acceptable evidence that they have been sent. For a valid cancellation, we also refund the standard outbound delivery charge; any extra cost for a premium delivery option is not refundable.

Your statutory rights are not affected.